Posting Date: February 25, 2026
Closing Date: March 11, 2026
Classification: Administrative Aide
Position Type: Full-Time, Regular
Salary: This position offers a salary range of $48,486 - $67,675 with potential for advancement up to $74,722 based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $67,675.
Location: Office of the Attorney General, Consumer Protection Division, Health Education and Advocacy Unit, 200 St. Paul Place, Baltimore, Maryland 21202
Telework: This position is not eligible for telework.
DESCRIPTION: The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland's 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.
The Health Education and Advocacy Unit (HEAU) is seeking a dedicated and compassionate individual to join our team as an Administrative Assistant. The HEAU is a unit of the Consumer Protection Division and plays a vital role in protecting and empowering Maryland consumers by:
- Assisting individuals in resolving billing disputes with health care providers and insurers.
- Helping consumers navigate health insurance coverage denials and appeals.
- Educating the public about their healthcare rights and responsibilities.
- Advocating fair and equitable access to healthcare services.
The Unit receives approximately 2,000 consumer complaints, 4,500 hotline calls, and 6,000 emails each year, reflecting the high volume and critical nature of our work. The team is comprised of two attorneys, two case managers, an administrative assistant, and seven ombudsmen. We also work with a dedicated group of volunteers, interns, and law clerks who support our mission year-round.
The Administrative Aide will provide essential support to the Unit by providing general administrative support and ensuring seamless intake, processing, and management of all incoming communications, including mail, facsimiles, medical authorizations, and consumer satisfaction surveys, which are vital for timely case handling and service delivery. This role is critical to the HEAU's mission of advocating for and assisting Maryland healthcare consumers.
Responsibilities and duties include:
- Intake and process all incoming mail, facsimiles, medical authorizations, consumer satisfaction surveys, etc.
- Scan all incoming mail into the unit's database and distribute as necessary.
- Create and send follow-up letters or otherwise contact consumers and providers seeking necessary medical authorizations or other needed documentation.
- Manage physical case files, including physically boxing up and storing closed paper files.
- Data entry of all forms of consumer contact.
- Oral and written communication with consumers, healthcare providers, insurers, and others.
- Provide general administrative support to the unit's directors, staff and volunteers, including formatting, printing, and mailing letters.
- Create updated desk assignment maps as needed when we have new volunteers/interns.
- Return hotline voicemails.
- Manage security key cards.
- Assist with Public Information Act responses by downloading required documents and pre-marking for redaction.
- Maintain office equipment and ensure supplies are available.
- Assist with the day-to-day activities of the unit.
Join our team if you are passionate about assisting individuals in navigating complex healthcare systems and wish to be part of a mission-driven group that advocates for consumers and promotes health equity.
EXPERIENCE:
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of performing secretarial or clerical work involving typing duties. Strong written and verbal communication skills, excellent organizational abilities with attention to detail, and the capacity to work both independently and collaboratively with colleagues.
Preferred Qualifications:
- An associate's degree (or BS) from an accredited college.
- Experience working in a legal office or healthcare setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Knowledge of, or experience with, health insurance or medical billing.
- Experience with database systems (i.e., SQL, MS Access, Salesforce, etc.) or electronic health record systems.
Substitutions:
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
SUBMISSION: Interested applicants should submit an on-line application, resume, and supplemental questionnaire through the Online Employment Center by March 11, 2026.If you receive an interview invitation, you will be asked to provide a writing assessment.
EMPLOYMENT BENEFITS: The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services.
EQUAL OPPORTUNITY EMPLOYER: The OAG is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, state or federal laws.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND BELONGING: The Office of the Attorney General views equity, diversity, inclusion, and belonging as the pathway to achieving professional excellence and fostering and maintaining a culture where every employee can thrive. We strive to create a community that draws upon the best pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We honor, respect, and celebrate all differences, both visible and invisible, and are committed to recruiting, retaining, and promoting individuals who have historically been underrepresented in the practice of law and professional careers.